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Dear customer {tickets___ticket_owner} (User ID {tickets___ticket_user_id}),

We have received your new ticket with ticket ID {tickets___id} on {tickets___creation_time} as follows:

Ticket data
Ticket ID:   {tickets___id}
Creation time:   {tickets___creation_time}
Modification time:   {tickets___modification_time}
 State:   {tickets___ticket_status}   
Progress:   {tickets___progress}
User data
Ticket owner:   {tickets___ticket_owner}
User ID:   {tickets___ticket_user_id}
Email:   {tickets___ticket_email}
Contents
 Subject:    {tickets___ticket_subject}  
 Description:  

 {tickets___ticket_description}

 

We will turn to you soon with a proposal to solve your problem.

 

Best regards ...

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